POLICIES AND COMMITMENTS

Commitments

  • To produce quality palm oil, palm kernels, coconuts and their derived products in a sustainable manner to the total satisfaction of our worldwide valued customers.
  • To produce elite oil palm, coconut and banana planting materials with proven yield potential.
  • To value our human resources and to continue striving to provide a conducive and safe environment at the workplace.
  • To adopt proven and sustainable agricultural practices that are environmentally compatible.
  • To promote the conservation and development of biodiversity within our group of plantations.
  • To continue to work towards a dynamic and innovative waste management and utilization system aimed towards achieving zero waste.

Company’s Policies

As an important step towards improving our sustainability within economic, environmental and social areas of our business, we ensure the commitment stated in our Company Policies apply to our employees (including permanent and temporary workers), contractors, suppliers (including direct and independent/third party), trading partners, scheme smallholders (Plasma) and associated stakeholders.

Environment and biodiversity policy

We at United Plantations Berhad are committed to sustainable development through protection of the environment and conservation of biodiversity. Our objectives:

  • Conducting our operations under the best principles of agriculture, that is compatible with the natural environment and in full support of Integrated Pest Management techniques and Best Management Practices for existing plantations on peat.
  • Promoting the conservation and development of biodiversity within our group of plantations.
  • We want to ensure that our agricultural operations comply with the following criteria:
    • No development on high carbon stock (HCS) forests
    • No development on high conservation value (HCV) areas
    • No new development on peatland regardless its depth
    • Not to operate or develop within international or nationally designated protected areas
    • Compliance with all relevant laws and National Interpretation of RSPO and MSPO Principles and Criteria.

We strive to maintain an open and dynamic approach towards continuous improvements in respect of conservation in HCV, HCS areas and reduction of greenhouse gas (GHG) Emissions. We ensure No Deforestation and No New Development on Peat within our operations.

  • Continuously working to mitigate our water footprint related to our operations, maintaining buffers along natural waterways, harvesting rainwater, frugal water usage, monitoring of its quality and judicious use of pesticides and weedicides.
  • We are committed to reduce and phase-out chemicals that fall under the WHO Class 1A & 1B and Stockholm or Rotterdam Conventions. We will continue working with stakeholders to determine and implement alternative pest control strategies to totally phase-out these chemicals when effective and suitable alternatives are available.
  • Continuously working on sound soil management e.g. determining appropriate amount and composition of nutrients based on annual leaf nutrient analysis, empty fruit bunches systematically applied in field, planting of leguminous cover crops.
  • Continuously working towards a dynamic and innovative waste management and utilization system aimed towards zero waste and recycling.
  • Continuously focusing on promoting new technologies with low environmental impact as well as reducing greenhouse gas (GHG) emissions.
  • Capturing, poaching and hunting of native tree species and animals, especially Endangered, Rare and Threatened species are prohibited. However, we respect the traditional rights of indigenous groups and communities to hunt in legal, non-commercial and sustainable manner without involving Endangered, Rare and Threatened species and jeopardizing long-term viability of the species.
  • The key environmental milestones achieved are as follows:
    • Zero-burn policy (1989)
    • No primary forest clearing policy (1990)
    • No biodiesel production/supply policy (2003)
    • Methane capturing facilities introduced (2006)
    • HCV assessment introduced (2007)
    • Total phase-out of Paraquat (2010)
    • No new development on peat (2010)
    • HCS assessment and Land Use Change Analysis for new plantings (2014)
  • We will strive to commit our employees, contractors, suppliers, trading partners and stakeholders to adhere to this policy and thereby focus on traceability within our supply chain.

Occupational safety and health policy

We at United Plantations Berhad are committed to secure the safety and health of all our employees at work. In the operation of our activities, we strive to maintain a safe and healthy working environment for our employees, customers and the public.
We value our workplace Safety and Health as paramount importance to the well-being of all our employees and our respective Managers/Heads of Departments are responsible in implementing this policy.
In striving to secure a safe and healthy work environment we shall:

    • Devote our continuous efforts to accident prevention, by conducting Hazard Identification, Risk Assessment and Risk Control (HIRARC) on all our operations.
    • Provide continuous training and supervision to all categories of employees to build and promote a safe and healthy work environment in full compliance with legislative requirements.
    • Equip and train employees to use appropriate protective equipment and to develop a health and safety conscious citizen.
    • Ban the use of Paraquat weedicide (1, 1’-Dimethyl-4, 4’-bipyridinium dichloride).
    • Commit to reduce and phase-out chemicals that fall under the WHO Class 1A & 1B and Stockholm or Rotterdam Conventions. We will continue working with stakeholders to determine and implement alternative pest control strategies to totally phase-out these chemicals when effective and suitable alternatives are available.
    • Ensure fire safety plan is implemented and continuously trained for its preparedness within our organization and neighboring communities.
    • Develop a culture of individual responsibility and accountability for the employee’s own well being as well as those of the personnel and facilities under their control.
    • Strive to commit our employees, contractors, suppliers, trading partners and stakeholders to adhere to this policy as well as Safety and Health regulations and standards.

Human rights policy

We at United Plantations Berhad are committed to the protection and advancement of human rights including prohibiting retaliation, intimidation and harassment against Human Rights Defenders (HRD), whistleblowers, complainants and community spokespersons.

Our objectives are as follows:

  • We adhere to the fundamental elements of International Labour Organization (ILO) Convention and the United Nations Declaration on Human Rights, the Rights of Indigenous Peoples and other core values as ratified by the countries in which we operate.
  • We ensure all personnel are treated fairly and protected from any form of discrimination that would constitute a violation of their human rights.
  • We ensure equal opportunities provided to all personnel. The process of recruitment, promotion and remuneration are solely based on individual qualification and performance regardless of religion, race, age, gender, nationality or physical disability.
  • We respect the rights of all personnel to form, join and participate in registered trade unions and to bargain collectively.
  • We respect the rights of people in communities impacted by our activities. We will seek to identify adverse social and environmental impacts through their respective assessments and take appropriate steps to avoid, minimize and/or mitigate them.
  • We respect land tenure rights as well as recognize duties and responsibilities associated with tenure rights.
  • SWe respect customary or native rights of indigenous and local communities and we commit to Free, Prior and Informed Consent (FPIC) in all negotiations prior to commencing any new operations.
  • We resolve all complaints and grievances through an open, transparent and consultative process.
  • We will not tolerate the use of child or forced labour, slavery or human trafficking in any of our plantations and facilities. We are using the definition from the United Nations Convention on the Rights of the Child which defines ‘child’ as anyone who is less than 18 years old.
  • We will strive to commit our employees, contractors, suppliers, trading partners, contracted security forces, associated local communities and stakeholders to adhere to this policy.

Gender policy

We at United Plantations Berhad are committed to maintaining a workplace free from harassment of any kind, including harassment based on an employee’s race, colour, religion, gender, national origin, ancestry, disability, marital status and sexual orientation. In line with the policy, we shall;

  • Endeavour to prevent sexual harassment and all other forms of violence against women and workers in the workplace or in the course of an employee’s work.
  • Adopt a specific complaints and grievance procedure and mechanism to address gender-based issues.
  • Encourage effective participation of women in decision-making by their representation as members of various committees, such as the Occupational Safety And Health Committee.
  • Establish a Gender Committee to implement and monitor the policy.
  • To protect the Reproductive Rights and Motherhood responsibilities of women as under the Universal Declaration of Human Rights and labour laws.
  • We will communicate to our employees, contractors and suppliers to adhere to the values of this policy.

Guest workers policy

We consider our foreign workers as guests and they are partners in our business along with our local workers.

  • No forms of forced labour or trafficked labour are used.
  • No difference is made between guest and local workers.
  • All guest workers are in possession of a valid work permit in accordance with Malaysian Immigration Regulations, 1963.
  • All guest and local workers are covered under the purview of “Workers’ Minimum Standards of Housing And Amenities Act 1990”.
  • There will be no contract substitution.
  • Passports of guest workers shall be voluntarily submitted to the respective management for safe custody and will be readily made available on request.
  • We will ensure that our contractors employ guest workers with valid work permits and all statutory payments and just wages are made timely.
  • We will endeavor to make “The Home Away From Home” of our guest workers an enriching experience with good memories.

Code of conduct and business ethics

We consider our foreign workers as guests and they are partners in our business along with our local workers.
A key element in United Plantations (UP) is our Code Conduct and Business Ethics. We implement responsible and ethical business policies and practices in all aspects of our operations.

Standard of Conduct
We conduct our operations with honesty, integrity and openness, and with respect for the human rights and interests of our employees. We shall similarly respect the legitimate interests of those with whom we have relationships.

Obeying the Law
UP Group, directors and our employees are required to comply with the laws and regulations of the countries in which we operate. UP will promote and defend our legitimate business interests. UP will cooperate with governments and other organizations, both directly and through bodies such as trade associations, in the development of proposed legislation and other regulations which may affect our legitimate business interests.

Consumers
UP is committed to providing quality products and services which consistently offer value in terms of price and which are safe for their intended use. Products will be accurately and properly labelled, advertised and communicated.

Shareholders
UP will conduct its operations in accordance with internationally accepted ethics of good corporate governance. We will provide timely, regular and reliable information on our activities, structure, financial situation and performance to all shareholders.

Business Partners
UP is committed to establishing mutually beneficial relations with our suppliers, customers and business partners. In our business dealings, we expect our business partners to adhere to business ethics consistent with our own.

Community Involvement
UP strives to be a trusted corporate citizen and as an integral part of society, to fulfil its responsibilities to the societies and communities in which we operate.

The Environment
UP is committed to making continuous improvements in the management of our environmental impact and to the longer-term goal of developing a sustainable business.

Competition
UP believes in vigorous yet fair competition and supports the development of appropriate competition laws. UP and its employees will conduct their operations in accordance with the principles of fair competition and all applicable regulations.

Business Integrity and Corruption
UP has a zero tolerance to fraud, bribery and corruption and this applies to all dealings by our employees, suppliers, consultants, agents and any person associated with UP.

UP as a responsible corporate citizen has been and shall continue to give scholarships and donations to deserving cases on the condition that this is not corruptly given as defined under Section 17 A(1) of MACC Amendment Act 2018. However, UP has a general policy of not giving political contributions to any political parties or candidates.

UP does not prohibit the giving of meals and gifts in the course of business dealings as long as these are of reasonable value not in cash and are not corruptly given.

We commit to the principles of Free, Prior and Informed Consent and adhere to these principles in all our negotiations and interactions with stakeholders.

Conflicts of Interests
All UP directors and employees are expected to avoid personal activities and financial interests which would be in conflict with their responsibilities to the Group. UP directors and employees must not seek gain for themselves or others through misuse of their positions.

Policy on documents that can be publicly made available

In line with our commitment to transparency the following documents are publicly available on request.

  • Land titles/user rights
  • Occupational health and safety plans
  • Plans and impacts assessments relating to environment and social impacts
  • HCV documentations
  • Pollution prevention and reduction plans
  • Details of complaints and grievances
  • Negotiation procedures
  • Continual improvement plans
  • Public summary of RSPO certification assessment report
  • Human Rights Policy

The Company’s Standard Operating Procedures and Field Management Manuals are confidential documents and are guidelines for various operations. The contents must not be disclosed to any third party without authorization by the Company.

Whistleblower policy

We are committed to high standards of ethical, moral and legal business conduct. This policy aims to provide an avenue for employees, suppliers and other stakeholders to raise concerns and reassurance that they will be protected from reprisals or victimization for whistleblowing.

This policy is intended to cover protection for the whistleblower when raising concerns regarding United Plantations Berhad, such as concerns regarding:

  • Incorrect financial reporting;
  • Unlawful activity;
  • Activities that are not in line with United Plantations Berhad policy, including the Code of Business Conduct; and
  • Activities, which otherwise amount to serious improper conduct.

Safeguards

Harassment or Victimization – harassment or victimization for reporting concerns under this policy will not be tolerated.

Confidentiality – Every effort will be made to treat the complainant’s identity with confidentiality.

Anonymous Allegations – This policy encourages employees, suppliers and other stakeholders to put their names to allegations because appropriate follow-up questions and investigation may not be possible unless the source of the information is identified. Concerns expressed anonymously will be explored appropriately, but consideration will be given to:

  • The seriousness of the issue raised;
  • The credibility of the concern; and
  • The likelihood of confirming the allegation from attributable sources.

Bad Faith Allegations – Allegations in bad faith may result in disciplinary action.

Information can be provided direct to any of the following persons by telephone or in writing:

Members of the Executive Committee:
Y.Bhg. Dato’ Carl Bek-Nielsen
Tel. No. 05-6411411
Mr. Martin Bek-Nielsen
Tel:
Mr. Loh Hang Pai
Tel. No. 05-6366261

Company Secretary:
Mr. Ng Eng Ho
   
Tel. No. 05-6411411

Address:
United Plantations Berhad,
Jendarata Estate, 36009 Teluk Intan, Perak

Malaysian sustainable palm oil (mspo) policy

We at United Plantations Berhad are committed to comply and implement all requirements and principles of MSPO.

All operating units under United Plantations Berhad shall adhere to the following key principles of MSPO to which the management shall provide leadership and commitment:

  • Management commitment and responsibility
  • Transparency
  • Compliance to legal requirements
  • Social responsibility, health, safety and employment condition
  • Environment, natural resources, biodiversity and ecosystem services
  • Best practices
  • Development of new plantings

Our objectives are to:

  • Comply with the laws and regulations of the countries in which we operate.
  • Maintain an open and dynamic approach towards continuous improvement in respect of social responsibilities, environment protection, best practices and economic development.
  • Establish traceability within the supply chain as an important step towards production of sustainable palm oil products.
  • Strive to commit our employees, contractors, suppliers, trading partners and stakeholders to adhere to our Company Policies and cooperate with them in an ambition to find mutual improvements.
  • Our Company Policies are:
    • Environment and Biodiversity Policy
    • Human Rights Policy
    • Occupational Safety and Health Policy
    • Gender Policy
    • Guest Workers Policy
    • Code of Conduct and Business Ethics
    • Whistleblower Policy
    • Corporate Social Responsibility (CSR) Policy

Responsible sourcing policy

Introduction

As an important step towards improving our sustainability focus within environmental, social and economic areas of our business, UP is committed to high standards in responsible sourcing. For the third-party FFB suppliers, UP focused on supply that is produced in a manner that excludes the destruction of forest, the exploitation of workers, local communities and based on responsible agronomic practices.

UP therefore recognizes the important role it can play in encouraging a transition to more sustainable practices and commits to building a traceable supply chain. As a step to ensure that our suppliers join us on the journey of full sustainability in the palm oil industry, we have established a Supplier Code of Conduct. This Code includes a requirement for all our suppliers of palm oil and their supply chain to adhere to Fundamental International Labour Organisation (ILO) Conventions and the UN Declaration on Human Rights, the Rights of Indigenous Peoples, environmental protection and anti-corruption and to national laws in the country of which the supplier operates.
Specifically, based on our responsible sourcing policy UP makes the following commitments:

    1. Environmental Management
      To source Fresh Fruit Bunches (FFBs) that are produced sustainably whereby the supplier complies with the following criteria:

      • No development on high carbon stock forest (HCS).
      • No development on high conservation value forest (HCVF) areas.
      • No new development on peat lands regardless of depth.
      • Reductions of Greenhouse Gases (GHG) emissions.
      • No use of Paraquat weedicide and a commitment to reduce and phase-out pesticides that are categorized as World Health Organization Class 1A or 1B and Stockholm Conventions.
      • Zero burning for preparation or clearing of land areas.
      • Capturing, poaching and hunting of native tree species and animals, especially Endangered, Rare and Threatened species are prohibited.
      • Identify adverse environmental impacts through their respective assessments (EIA) and take appropriate steps to avoid, minimize and/or mitigate them.
      • Not to operate or develop land within international or nationally designated protected areas.
    2. Human Rights Protection
      To ensure suppliers adhere to the following criteria:

      • Prohibit child labour, illegal, and forced labour.
      • All employees are treated fairly and protected from any form of discrimination.
      • Equal opportunities provided to all employees regardless of religion, race, age, gender, nationality, or physical disability.
      • Compensate workers by providing at least minimum wages and benefits in accordance to all applicable laws and regulations.
      • Respect rights of all employees to form, join, and participate in registered trade unions and to bargain collectively.
      • Respect land tenure rights as well as recognize duties and responsibilities associated with tenure rights.
      • Respect customary or native rights of indigenous and local communities and to commit to Free, Prior and Informed Consent (FPIC) in all negotiations prior to commencing any new operations.
      • Resolve complaints and grievances through an open, transparent, and consultative process.
      • Identify adverse social impacts through their respective assessments (SIA) and take appropriate steps to avoid, minimize and/or mitigate them.
    3. Occupational Safety & Health (OSH)
      To ensure suppliers adhere to the following criteria:

      • Provide continuous training and supervision to all categories of employees to build and promote a safe and healthy work environment in full compliance with legislative requirements.
      • Equip and train employees to use appropriate protective equipment and to develop a health and safety conscious citizen.
      • Develop a culture of individual responsibility and accountability for the employee’s own well-being as well as those of the personnel and facilities under their control.
      • Ensure fire safety plan is implemented and continuously trained for its preparedness within our organization and neighboring communities.
    4. Traceable Supply Chains

To ensure that the Fresh Fruit Bunches (FFBs) actually come from plantations that live up to our Supplier Code of Conduct. UP shall therefore engage with the suppliers to develop traceable and transparent supply chains.

    1. Community development and social impact

Suppliers are to drive positive socio-economic impact for local communities and committed to mitigate the impacts on food security, as well as respect and contribute to the quality of life and wellbeing of the communities. Suppliers are to engage effectively with communities and to resolve complaints and conflicts through an open and transparent manner through consultation.

    1. Legal compliance

Supplier complies with the legal requirements and standards of its industry under all applicable national and local laws.

Working with our FFB suppliers
UP takes responsibility for ensuring our Sustainable Palm Oil Policy is communicated to all our FFB suppliers.  Our FFB suppliers are expected to meet the requirements of this policy and evaluated against the expectations of our policy and by signing our Supplier Code of Conduct.  Implementations of these commitments shall include the following mechanism:

  • Suppliers shall be engaged regularly via discussions, assessments and site-based training sessions where necessary.
  • General questionnaires pertaining to our commitments shall be sent to our suppliers to measure their conformance.

We expect our suppliers to share similar principles and commitments thereby jointly building a sustainable palm oil supply chain and will recognize the efforts made by our suppliers showing progress and commitments towards sustainable palm oil.

We believe that this policy will support the transformation of the palm oil supply chain. We only work with suppliers that actively commit to sustainable palm oil in line with our responsible sourcing policy.

In the event that UP becomes aware of a supplier violating or breaching the above policies or our Supplier Code of Conduct and thereby is viewed as a high-risk supplier (self-assessment scored below 50%), UP shall immediately request for corrective measures to be implemented with time-bound action plan to remediate such non-compliance within 60 days. We will moreover through dialogue and cooperation, encourage, and coach the supplier to resolve the non-compliance. If a supplier is unable or unwilling to take the necessary actions to conform to the expectations outlined in our policy, UP will as a last resort terminate its commercial relationship with the supplier.
UP will report the annual progress related to the implementation of this policy in the Annual Sustainability Report.

Supplier code of conduct

Code of ethics and governance
Suppliers shall commit to adhere to ethical, honest, and transparent business practices and governance.

Human and workers’ rights
Suppliers shall adhere to the best human resource practices which respects universal human rights as laid out in the UN Guiding Principle on Human Rights and Business.

Child Labour
Suppliers shall not use child labour as defined by the national laws in the country of operation. Suppliers shall not employ individuals below the age of 18.

Voluntary Employment
Suppliers must hire employees on a voluntary basis and does not use any form of slave, bonded, prison or forced labour or engage in any other forms of human trafficking.

Freedom of Association / Collective Bargaining
Suppliers shall respect the rights of employees to form and join trade unions and bargain collectively in a lawful and peaceful manner subject to and in accordance with applicable law.

Migrant Labour/Guest Workers
Suppliers recognize the unique legal, social and cultural situations that migrant workers/guest workers face and will ensure that such workers are treated with dignity, respect and in accordance with the same standards as apply to local workers.

Abuse, Harassment and Disciplinary Action
Suppliers shall not engage in physical, mental, verbal, sexual or any other abuse, inhumane or any other form of harassment. Supplier shall treat all employees with respect and dignity and complies with local legislation on disciplinary practices.

Fair and equal treatment
Suppliers’ terms and conditions of employment including hiring, training, working conditions, compensation, benefits, or promotions are based on individual’s qualifications, performance, skills and experience.

Compensation and benefits
Suppliers shall fairly compensate all employees by providing wages and benefits in accordance with all applicable laws.

Working hours
Suppliers shall comply with all applicable laws regarding normal working hours, rest periods and overtime hours.

Occupational Safety & Health (OSH)

Suppliers shall commit to secure the safety and health of all their employees at work and strive to maintain a safe and healthy working environment. Supplier shall comply with all applicable laws pertaining to health and safety in the workplace.

Environment
Suppliers shall comply with all applicable environmental laws and regulations and continuously strive to improve environmental performance.

Responsible Agricultural Practices
Oil palm plantation-based suppliers shall commit to Responsible Agricultural Practices and strive towards finding the right balance between Economic, Social and Environmental aspects of business. These suppliers shall commit to the following principles: –

  • No deforestation
  • No new development on peat soils
  • Reduction of Greenhouse Gasses (GHG)
  • Increased focus and respect for local and indigenous communities including small holders and benefit of their socio-economic development.

Traceability
Suppliers shall live up to this Code of Conduct and committed towards a traceable palm oil supply chain.

Commitment on UP’s Supplier Code of Conduct

Introduction

UP has an important responsibility to ensure the safety and quality of our products. We are committed to ensure the sustainability of the palm oil sector and to encourage sustainable practices in all areas of our supply chain.
Our Supplier Code of Conduct reflects our commitment to conducting business in an ethical, legal, and responsible manner. We expect the same or similar commitments from our suppliers and collaborating parties in their supply chain. We strive to do business with responsible suppliers who treat their employees with respect and dignity, comply with applicable laws and regulations.

Compliance

Suppliers must comply with the legal requirements and standards of its industry based on all applicable laws and maintain documentation and records demonstrating compliance with such laws and the requirements of this or a similar Supplier Code. Suppliers are responsible for educating and monitoring collaborating parties in their supply chain.

Should a supplier fail to comply with the requirements of this Supplier Code of Conduct and thereby is viewed as a high-risk supplier (self-assessment scored below 50%), UP shall immediately request for corrective measures to be implemented to remediate such non-compliance with time-bound action plan within 60 days. If suppliers fail to show genuine remediation requirements, UP will as a last resort, terminate commercial relationships with the supplier.

Declaration by Supplier

We, the undersigned hereby confirm that:

  • We understand and accept the content of UP’s Supplier Code of Conduct
  • We will provide upon UP’s request relevant documentation supporting our compliance with the Code subject to mutual consent.

Name of Company:
Business license/registration no.:
Name of officer:
Position:
Date:
Company stamp:

Materiality Assessment

This assessment addresses key sustainability matters which have been identified after taking into consideration both the Group’s view on significant environmental, economic and social aspects, impacts, risks and opportunities which are vital to the success and continued growth of the Group, and the views and responses from our stakeholders on pressing material issues.

In identifying the material sustainability matters, and opportunities, we have drawn information from various internal and external sources of information which include the views of the Group Sustainability Reporting Team within our organisation, stakeholders, industry groups, standards recommended by global and industry specific reporting bodies, such as the Roundtable for Sustainable Palm Oil (RSPO) and the Global Reporting Initiative (GRI) and existing peer literature.
As a result of the abovementioned exercise and evaluation of the Group’s Sustainability Risks and Opportunities, we have this year identified 22 key sustainability issues under four main headers, namely Environment, Employees, Community and Marketplace, which we have assessed as being of high concern to stakeholders and of high significance for our Group in 2019 .

Data collected from various stakeholders are then analysed and used to create a materiality matrix which also includes the assessment on the significance of the identified key sustainability matters and the prioritisation of stakeholders to the organisation. The resulting Materiality Matrix is as shown on the following page.
Material issues which have been identified are then assessed by the Sustainability Reporting Team to establish if there are policies and procedures in place to address and manage these issues, and if none, to ensure implementation plans are drawn up and presented to the management for follow up as part of the Group’s sustainability commitment.
Quantifiable indicator data and targets are assigned where relevant and are communicated to our stakeholders via this Sustainability Report. The materiality assessment has been reviewed and endorsed by the Executive Committee (EXCOM) of UP.

Summary of Materiality Matters

Summary of Materiality Matters Relevant
UN SDGs
Stakeholders Group
1
Code of Ethics and Governanc
8,16
  • Shareholders
  • Employees
  • Customers / Consumers
  • Local Communities / Smallholders
  • Government Agencies / Regulators
  • Non-governmental Organisations (NGO)
  • Palm Oil Industry Group
  • Suppliers / Contractors
2
Equal Treatment
5
3
Human & Workers’ Rights
1,8
4
Social care & Workers’ Welfare
2,4,8
5
Occupational Safety & Health
3,9
6
Fire and Haze
13
7
Biodiversity & Conservation
14,15,16,17
8
Deforestation / High Carbon Stock
13
9

GHG Emissions, Discharges & Waste Management

7,9,13,16,17
10
Water Impacts
6,9
11
Peat Development
13
12
Pesticides and Chemical Usage
12
13
Community Welfare
3,4,8
14
Free, Prior and Informed Consent
16
15
Grievance Resolution
16
16
Plasma Development (for Indonesia)
2,12
17
Product Quality
12
18

Certifications for Food Safety, Sustainability and Others

12
19

Sustainability and Traceable Supply Chains

12
20

 Evaluation of Suppliers/Contractors’  Sustainability Commitment 

12
21
Commodity Prices
22
Currency Fluctuation

Stakeholders Engagement

At United Plantations, we recognise that stakeholder engagement, assessment and feedback are an integral part of our global sustainability strategy and initiatives.

The stakeholder groups which are key to our operations and which have significant influence over the impacts of our business are carefully identified and are engaged at various platforms and intervals throughout the year.

The stakeholder engagement process which includes a proactive and both formal and informal approach, is carried out to fully understand their sustainability concerns and issues with a view to ensuring that their key interests in these areas are aligned with that of our Group.

We are continuously improving our stakeholder engagement approach which is now evolving into more tailored and targeted engagement sessions with our stakeholders and the following pages provide an overview of the efforts involved in our group’s focus on stakeholder engagement.

Overview of Stakeholder Engagement

Stakeholders Group

Specific stakeholders addressed

Type of engagement

Frequency

Areas of interest

Outcomes

Addressed by specific Material Sustainability Matters

Shareholders & Investors

Shareholders both in Malaysia and in Denmark

  • Engagement survey

  • Annual General Meetings,

  • Analysts briefings

 

  • At least once a year

  • Once a year

  • Twice a year

Deforestation, pesticides & chemical usage, Occupational Safety & Health (OSH), free, prior & informed consent (FPIC) and product quality

Good relationship with shareholders and positive reputation amongst investors, constructive feedback

3

7

10

14

17

Customers/

Consumers

Major consumer goods manufacturers, Refineries, and end consumers

 

  • Engagement survey

  • One-to-one meetings

  • Visits to Estates, Mills and our Refinery

  • At least once a year

  • Periodic

 

  • Periodic

 

GHG emissions, discharges & waste management, deforestation, high carbon stock, peat development, human & workers’ rights, social welfare, OSH, product quality, food safety & sustainability certifications and supply chain

Better awareness of UP Group’s commitment to sustainability, and better understanding of our policies, culture and values

2

3

4

8

9

10

17

18

19

 

Employees

Executives, staffs and workers

  • Annual employee survey,

  • Group Sustainability Committee meetings

  • Gender committee meetings,

  • Guest Workers Welfare Committee

  • Occupational Safety & Health Committee

  • Internal trainings

 

  • Once a year

  • Once a year

 

  • Twice a year

  • Six times a year

 

  • Four times a year

  • Periodic

Human & workers’ rights, social welfare, OSH, equal treatment, grievance resolution, product quality, food safety & sustainability certifications

Improved understanding of company policies and efforts taken to date, Inclusiveness in the management decision making

8

9

10

11

15

17

18

Small holders & Local communities

Small holders surrounding and near our operations in Malaysia and Indonesia

 

  • Annual Small holders’ Field Day

  • One-to-one communications

  • Once a year

  • Periodic

Biodiversity & conservation, pesticides & chemical usage, workers’ rights. OSH, product quality and food safety & sustainability certifications

An opportunity to sustainably enhance the agricultural practices of small holders, amicable solution to grievances, better social relations with UP Group.

1

7

8

10

19

20

Government Agencies

DOSH, Labour Department, Indonesian local government, Indian High Commission

  • Engagement Survey

  • One-to-one meetings

  • Periodic

 

  • As and when necessary

Pesticides & chemical usage, human & workers’ rights social welfare, OSH, equal treatment. Code of ethics & governance, product quality, supply chain and evaluation of supplier/ contractors’ sustainability commitment

An opportunity to share the Group’s commitment, and policies and procedures to sustainable operations

7

8

9

10

11

12

17

19

20

Non-governmental organisations

SUHAKAM, TENAGANITA, AMESU, MAPA, NUPW

  • One-on-one meetings

  • Engagement surveys

  • Direct correspondences via email and telephone conversation

  • As and when necessary

  • Once a year

 

  • As and when necessary

Biodiversity & conservation, water impacts, pesticides & chemical usage, workers’ rights, social welfare, code of ethics & governance, grievance resolution and product quality

Better understanding of NGO’s concerns and raised awareness of UP Group’s sustainability commitments by NGOs

1

6

7

8

9

12

15

17

Palm Oil Industry Group

Neighbouring plantations and, MPOA, MPOC, MPOCC

  • Engagement surveys

  • Once a year

GHG emissions, fire & haze, discharges & waste management, pesticides & chemical usage, human & workers’ rights, OSH, product quality, food safety & sustainability certifications and commodity prices

Good relationship with industry group and maintain knowledge sharing to enhance the sustainability of industry

2

5

7

8

9

10

17

18

21

 

Suppliers and Contractors

Suppliers of various inputs and key contractors within the Group

  • Engagement surveys

  • One -to-one meetings

  • Once a year

 

  • Periodic

Biodiversity & conservation, GHG emissions, discharges & waste management deforestation, high carbon stock, peat development, workers’ rights, social welfare. OSH and product quality

Raised awareness of UP Group’s sustainability commitments, better understanding of UP Group’s business

1

2

3

4

8

9

17

Targets and Achievement

Our targets and commitments drive us to continuously improve and we subscribed to the mantra “what we measure, we can manage”. In this section, we provide information about our progress of targets and achievements which include targets in the areas of Certifications, Biodiversity, Climate change, Community, Employees, Legal Compliance and Economics and others.

These targets and the achievements to date provide an overview of our goals over a period of 3 years up to 2021.

Objectives

Targets Achieved Todate

Target 2019

Status of Target in 2019

Target for 2020

Target for 2021

Addressed by Specific Material Sustainability Matter

Relevant UN SDGs

Target 1: Employees

No child labour (under the age of 18 years, or as per local regulations)

No breaches in

compliance reported

or observed in

external and internal audits

Human & Workers’ Rights

8

No forced of trafficked labour in our operations

No breaches in

compliance reported

or observed in

external and internal audits

Human & Workers’ Rights

8

No retention of Guest workers’ passports

Jendarata Estate, Ulu Bernam Complex

To replicate the

construction of

passport lockers in UIE and Ulu Basir Complex

In 2019, new passport lockers were constructed in the following sites:

-Ulu Basir and Changkat Mentri Complex

-Sungei Chawang and Sungei Erong Complex

-UIE Complex

To replicate the

construction of passport lockers in the following sites:

– UPRD

  • – Seri Pelangi

  • -Jendarata Eng. Dept.

To replicate the

construction of passport lockers in the following sites:

-Lima Blas

-Tanarata

-Kuala Bernam

-Sungei Bernam

Human & Workers’ Rights

8

Phasing out of Paraquat

No Paraquat usage policy 2010

Achieved

2010

3

No work-related fatalities

Zero fatality

Unfortunately three fatal accidents were reported

Zero fatality

Zero fatality

Occupational Safety & Health

3

Reduce Lost Time Injury Frequency Rate (LTIFR) below 2014 levels.

(12.27)

Introduce a behavioural safety approach

Continuous Improvement (LTIFR 8.27)

Occupational Safety & Health

3

To live up to the UN Guiding Principles on Business And Human Rights

 

Human Rights Policy 2013

Guest Workers Policy 2014

Establish call centres in source countries for disseminating information to potential candidates

In 2019, we were unable to establish call centers as the Malaysian Government recruitment policies are pending.

Human & Workers’ Right

3

Target 2 : Environment (Biodiversity)

Monitoring and management of HCV, SEIA and conservation areas.

2008

Ongoing monitoring and maintenance of the flora and fauna

Biodiversity & Conservation

15

Established the Kingham-Cooper Tree Species Reserve at UIE Estate.

2008

Ongoing monitoring and maintenance of the flora and fauna

Biodiversity & Conservation

15

UP and Copenhagen Zoo established a partnership with UP including establishing a Biodiversity Department

2010

Ongoing partnership

Biodiversity & Conservation

15,

17

Research on raising predators in the Insectary

 

2012

Ongoing research

Biodiversity & Conservation

15

No new oil palm development without RSPO NPP –protocols.

2014

We will comply with RSPO NPP for all future new oil palm plantings

Biodiversity & Conservation

13

Research on Rat control by Leopard cats in collaboration with Copenhagen Zoo

2014

Ongoing research

Publication on leopard cat within the oil palm landscape.

Biodiversity & Conservation

15

17

Monitoring and management of HCS

2014

Ongoing monitoring and maintenance of the flora and fauna

Biodiversity & Conservation

13

Target 3 : Environment (Climate Change )

Installation of Biomass Reciprocating Boilers

Jendarata Palm Oil Mill (2006 and 2017)

Ulu Basir Palm Oil Mill (2014)

Ulu Bernam Optimill (2018) and

UIE Palm Oil Mill (2018)

Completed

GHG Emissions, Discharge & Waste  Management

9

12

No new development of peatland.

2010

Ongoing

GHG Emissions, Discharge & Waste  Management

13

Install methane capture in all palm oil mills

2013

(Achieved in

2017)

GHG Emissions, Discharge & Waste  Management

9

12

Measuring GHG emissions for all palm oil operations 33 % reduction since 2004 (achieved in 2015)

(iLUC including conservation)

2015

1.18 kg CO2 -eq/kg NBD Oil

 

In 2019, the carbon footprint per MT of NBD oil is 1.86 kg CO2e/kg NBD oil i.e reduced by 43% compared to 2004 levels (3.25kg CO2e/kg NBD oil) with iLUC and nature conservation

 

1.18 kg CO2 -eq/kg NBD Oil

1.18kg CO2 -eq/kg NBD Oil

.

GHG Emissions, Discharge & Waste  Management

7

12

To measure the total GHG emissions per year for the UP Group

Ongoing

GHG Emissions, Discharge & Waste  Management

7

12

Conversion of conventional lightings to T5 lights with the potential savings in power consumption by 78%

2015

Ongoing

GHG Emissions, Discharge & Waste  Management

7

12

To supply electricity to the National Grid derived from the biogas plant at UIE Palm Oil Mill

 

Export to national grid .

Achieved in 2016

(Nil Flaring)

Ongoing

GHG Emissions, Discharge & Waste  Management

7

12

Monitoring and control of fire across our estates and neighbouring areas with adequate fire fighting capacity.

 

Two fire engines and other related equipment

for PT SSS purchased

Monitoring and control ongoing

GHG Emissions, Discharge & Waste  Management

13

Monitoring of fire hot spots

Monitoring of fire hot spots from Global Fire Watch under the WRI Global Forest Watch Tool as monitoring aids

Ongoing

Additional watch towers and drones to enhance the monitoring.

GHG Emissions, Discharge & Waste  Management

13

Installation of VORSEP System at Palm Oil Mills to reduce dust emission

Ulu Basir installed in 2015, Ulu Bernam Optimill (2018) and Jendarata Palm Oil Mill installed in 2017 &

UIE Palm Oil Mill in 2018

 

GHG Emissions, Discharge & Waste  Management

9

12

Water Footprint-reduction by 5% compared to 2015 level of 80 gallons per capita by 2018

60 gallons/  capita/day

Malaysian Operations:

69 gallons/ capita /day

 

Indonesian Operations:

71 gallons/ capita/day

60 gallons/  capita/day

60 gallons/  capita/day

GHG Emissions, Discharge & Waste  Management

6

Target 4 : Community

PLASMA-schemed smallholders

to establish in PTSSS

Company’s planted area in Indonesia

Approximately 150-200Ha

1313Ha

Approximately 150-200Ha

Balance area

 

PLASMA Development

1

12

All community based land conflicts to be addressed in a structured and transparent manner

To address land conflicts according to our established land dispute settlement procedure and to reduce number of cases

Ongoing

Free Prior Informed Consent & Grievance Resolution

3

Target 5 : Legal Compliance

Hak Guna Usaha (HGU) permits for UP’s land concession (18,663HA) under PT SSS  in Indonesia as per the President of the

Republic of Indonesia decree 104, 2015 dated 28 Dec. 2015.

2,508.47Ha in Lada Estate obtained in 2005 in Lada Estate obtained in 2005Ha in Lada Estate obtained in 2005

HGU for 6,004.15Ha obtained (Lada & Runtu Estates) in 2018

 

To fully achieve objective

Land swap in progress in HP areas at PTSSS.

To fully achieve objective

To fully achieve objective

Code of Ethic & Governance

16

Target 6: Economics

Malaysia

FFB Yield Per Hectare

 

Oil Extraction Rate

 

CPO Yield Per Hectare

 

26.33

21.90

5.47

 

26.76

21.95

5.88

 

 

28.00

23.00

6.50

 

Product Quality

 

12

Indonesia

FFB Yield Per Hectare

 

Oil Extraction Rate

 

CPO Yield Per Hectare

 

25.34

24.55

6.22

 

22.93

22.30

5.11

 

 

25.50

25.50

6.50

 

Product Quality

 

12

 

Target 7: Certifications

Migros        Criteria audited by Proforest

2003

Certification for Food Safety, Sustainability and Others

12

World’s first RSPO Certification for all 6 oil mills in Peninsular Malaysia *4 oil mills currently

-RSPO Recertification (2013 & 2017)

 

2008

RSPO ASA 2 for 4 oil mills and their supply bases in Peninsular Malaysia

Achieved

RSPO ASA 3 for 4 oil mills and their supply bases in Peninsular Malaysia

RSPO ASA4 for 4 oil mills and their supply bases in Peninsular Malaysia

Certification for Food Safety, Sustainability and Others

12

RSPO P&C –PTSSS (Lada Oil Mill & supply bases)

 

Successfully obtained the certificates in November 2018 for 713.47ha.

RSPO ASA 1 and Scope Extension Assessment for the additional HGU achieved areas (6004.15ha)

RSPO ASA 1 and Scope Extension Assessment completed for   the entire HGU achieved area. (6717.62ha)

RSPO ASA 2 for the HGU achieved

areas

RSPO ASA 3

for

the HGU achieved areas

Certification for Food Safety, Sustainability and Others

12

ISPO P&C – PTSSS (Lada POM & supply bases)

 

Successfully obtained the certificates in August 2019 for 6717.62ha.

ISPO ASA 1 for the entire HGU achieved areas

Achieved

ISPO ASA 2

for the HGU achieved

areas

ISPO ASA 3

for

the HGU achieved areas

Certification for Food Safety, Sustainability and Others

12

MSPO Certification for Palm Oil Mills and Estates in UP Malaysia (Downriver Business Units)

 

Successfully obtained the certificates in September 2018.

MSPO ASA 1 for Palm Oil Mills and Estates in UP Malaysia (Downriver Business Units)

Achieved

MSPO ASA 2 and SCCS (The newly acquired plantation (Tanarata Estate) to undergo MSPO Scope Extension Assessment)

MSPO ASA 3 and SCCS

Certification for Food Safety, Sustainability and Others

12

MSPO Certification for Palm Oil Mills and Estates in UP Malaysia (Upriver Business Units)

 

Successfully obtained the certificates in August 2018.

MSPO ASA 1 for Palm Oil Mills and Estates in UP Malaysia (Upriver Business Units)

Re-conduct MSPO Initial Assessment and Supply Chain Certification by the accredited Certification Body. Successfully obtained the certificates in September 2019.

MSPO ASA 1 and SCCS

MSPO ASA 2 and SCCS

Certification for Food Safety, Sustainability and Others

12

External Assurance on Sustainability Report

First external assurance was conducted in 2017

To seek third party limited assurance on our sustainability report 2019

Achieved

To seek third party limited assurance on our sustainability report 2020

To seek third party limited assurance on our sustainability report 2021

Certification for Food Safety, Sustainability and Others

12

Unitata

ISO 9001(1995) HACCP (2003)

Halal (2004)

KOSHER (2005)

BRC (2008)

RSPO SCCS (2010)

MSPO SCCS (2019)

GMP (2014)

MESTI (2014)

FDA(2008)

GMP+B2 (2017)

MPCA (2014-Bi-annual certification)

 

Annual certification

Achieved

Annual certification

Annual certification

Certification for Food Safety, Sustainability and Others

12

Governance Structure

Effective governance and robust risk management policies and procedures combined with our core values are key for achieving long term success.
The Board of Directors of UP is responsible for approving the direction and overall strategy for UP Group and monitoring and management’s progress in connection with the financial objectives and strategic priorities. The Board receives a formal Sustainability Report at least once a year before it is reviewed and approved for release to the shareholders and public.

In relation to UP’s overall sustainability objectives, targets and priorities, the Board of Directors has delegated responsibility to the Executive Committee (EXCOM) headed by the Chief Executive Director (CED), Dato’ Carl Bek-Nielsen. The Executive Committee reviews and approves UP’s sustainability objectives and monitors progress and sustainability developments within the Group.

The CED and EXCOM are assisted by the Group Sustainability Committee (GSC) which is chaired by the CED. There is also the Group Sustainability Reporting Team (GSRT) headed by Mr. Martin Bek-Nielsen, Executive Director, Finance & Marketing and includes key personnel from Finance, Research, HR & Environment, Safety & Health, Share Registrar and Marketing Departments.

The GSRT collates all the information from the GSC, stakeholders’ responses and prepares the Sustainability Report.
Sustainability matters have been a subject close to the heart of UPB. Officially established in 2003, the GSC provides policy direction on strategic leadership on UP’s Sustainability agenda, identifies our Group’s most material issues in relation to risks and opportunities and monitors progress against targets set by the CED and EXCOM on a bi-annual basis.

Since the Sustainability Report became mandatory in 2016, Mr. Martin Bek-Nielsen has been briefing the Board, CED and EXCOM on the work of the GSRT and sustainability issues at every official meeting held. Sustainability is also a key aspect in the Group’s Risk Management Structure which assesses various sustainability issues and developments in its annual Risk Assessment and Management process.

Sustainability Governance Management Structure

Group Sustainability Committee (GSC)

UP’s Group Sustainability Systems Framework (GSSF) is the system through which its commitment to environment and sustainable development including social and occupational safety & health matters are formalized. It is based on four key focus areas as follows:

Leadership of the Group Sustainability Committee is at the highest level of the company and is spearheaded by the Chief Executive Director Dato’ Carl Bek-Nielsen. This committee provides policy directions on environment and sustainable development, occupational safety and health, allocation of resources and communications.

Planning encompassing external and internal needs that are formulated through the company’s vision, policies, goals, projects budgets and risk analysis.

Enablers are various sub-committees and teams that ensure the adoption of environment and operational practices that are in line with current best practices and policies. The MSPO, ISPO and RSPO Business Units and the various sub-committees are enablers of the GSSF and ensure that the environmental and operational policies are implemented. They are guided amongst others by the MSPO, ISPO and RSPO’s Principles and Criteria and following Manuals and SOPs:

  1. MSPO, ISPO and RSPO Principles and Criteria
  2. Field Management Manual
  3. Standard Operating Procedures – Oil palm field practices
  4. Standard Operating Procedures – Palm Oil Mill operations
  5. Occupational Safety and Health and HIRARC Manual
  6. Environment & Social Impact Assessments and its Management & Monitoring Plans
  7. High Conservation Value, High Carbon Stock Assessments and its Management & Monitoring Plans
  8. ISO 9001:2008, HACCP and Quality Manual for Unitata Refinery

Results are measured through customer satisfaction, safety performance, financial performance, environment protection and management and certifications.

The Group’s Internal Audit Department, together with the Group’s Sustainability Division carries out audits on various sustainability issues and areas throughout the year to ensure compliance to the Group’s sustainability policies and procedures.

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